Welcome to Surma! The brand operates under the company name TSquare Lifestyle and Fashion Pvt Ltd. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases from our online store, www.surma.in. By using our services, you agree to the terms outlined in this policy.

Information We Collect
When you make a purchase or create an account, we collect personal information including, but not limited to, your name, email address, phone number, shipping address, and payment information.

We may collect non-personal information such as browser type, operating system, and website usage patterns through cookies and other tracking technologies.

How We Use Your Information
We use the information we collect for the following purposes:

• Order Processing: To process and deliver your orders and to handle returns and exchanges.
  
  
• Customer Service: To provide customer support and respond to your inquiries.
  
  
• Marketing: To send you promotional materials and updates about our products and offers (you can opt-out at any time).
  
  
• Improvement of Services: To enhance our website, products, and services based on your feedback and usage patterns.
  
  
• Legal Compliance: To comply with legal obligations and to protect our legal rights.

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
  
  
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
  
  
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.

Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure socket layer (SSL) technology, and other technologies to protect your data from unauthorized access, alteration, or disclosure.

Cookies
Our website uses cookies to enhance user experience and analyze website usage. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically for any updates or changes.

Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

Address: TSquare Lifestyle and Fashion Pvt Ltd, B-2603, Ireo Grand Arch, Sector 58, Gurugram - 122002, Haryana
Email: hello@surma.com

Thank you for trusting Surma with your personal information. We are committed to protecting your privacy and ensuring a safe online shopping experience.

This policy is effective as of June 12, 2024.