Sit back and wait for your order. That's all you need to do. Oh right, and we don't charge for shipping.

Trust us, we know. It's a real drag to wait for an outfit you'd basically like to wear now. We ship all orders within 24-48 hours. It'll take another 3-7 days for the order to reach you depending on your pincode.

We're thrilled that you're loving Surma and hope that your piece fits you just as you thought it would. But fits are fits and we get it. So if you'd like to return or exchange something, here is how:

• Once a return or exchange request is placed, it can take 1-4 days for the courier partner to pick up the order. We request your patience, as this depends on manpower availability in each pin code
• First time exchanges are free. You can exchange the piece for a different size or color of the same style within 10 days of receiving it. Unfortunately, exchanging it for a different style isn't possible at the moment but we're working on it. We will ship the new piece once your old order is picked up 
• If you'd like to return your order, you can do so within 10 days of receiving it. There is a minimal ₹50 reverse shipping charge for returns. This amount is deducted from the final refund 
• Refunds are processed within 48-72 working hours of the product pickup. The refund may take 5-7 days to reflect depending on the individual bank / credit card 
• For prepaid orders, refunds are processed to the original payment method; for COD orders, refunds go to the provided bank account. Refunds to a UPI number ot ID are not possible as per RBI guidelines   
• Second time exchanges are sadly not possible unless there is a quality issue or if there has been some miss from our end. You can, however, return an already exchanged order 
• If you'd like to return an already exchanged product, the refund will be processed to the original payment method for prepaid order or to your bank account in case of COD orders. For the dual cost of shipping, we have a logistics fee of Rs 100 that is deducted from the final refund
• It is unfortunately not possible to exchange or return international orders 
  
  

Please click on this link to request an exchange / return - https://www.surma.in/apps/return_prime

Yes. Finally!