FAQs
Have a question? We'd love to sort it out!
Is Shipping Free?
Sit back and wait for your order. That's all you need to do. Oh right, and we don't charge for shipping.
When Will I Receive My Piece?
Trust us, we know. It's a real drag to wait for a piece you'd basically like to wear now. We're working on figuring out a faster way, but for now we ship your order in 4-6 business days (customizations take longer and we'll let you know via email or Whatsapp). It'll take another 3-5 days for the order to reach you depending on your pincode.
Can I Change or Return My Piece?
We're thrilled that you're loving Surma and hope that your piece fits you just like you thought it would. But fits are fits and we get it. So if you'd like to return something, there are two ways:
- You can exchange the piece for a different size or style within 10 days of receiving it. Once your order is picked up, we will ship you the new one. First time exchanges are free.
- If you'd like to return your order, you can do so within 10 days of receiving it. There is a Rs 50 reverse shipping charge on returns. This is deducted from the final refund.
- Refunds are processed within 24-48 hours of the product being picked up.
- We have a one-time free exchange. If you want to exchange it a second time or if you'd like to return an exchanged order, then there is a Rs 50 charge.
- Returns have a Rs 50 reverse shipping charge, which is automatically deducted from the final refund.
Do You Have COD?
Yes. Finally!